Q: Do I need to be home to receive my delivery?
A: No. If you have special delivery instructions, please include them when you enter or update your delivery address. If you live in a secure building or community, please provide instructions on how to complete your delivery.
Q: How can I save money by ordering for delivery with Chuck & Don's?
A: Save 5% on subscription orders and receive 4% back in reward points on every purchase.
Q: How much does it cost for home delivery?
A: Receive free home delivery on orders over $49. Otherwise it's just $5.50.
Q: How soon will I receive my order?
A: Deliveries usually arrive within 2-5 business days. Currently, due to a drastic increase in orders we are running much later at 6-12 business days. Contact email@example.com to find out exact delivery dates.
Q: What happens if the wrong product is delivered?
A: If the wrong item arrives or you’re unsatisfied with your order for any reason, please contact us and we’ll quickly work to make it right.
Q: What is your delivery service area?
A: We provide home delivery to the Minneapolis-St. Paul metro area, Denver metro area and Wichita metro area.
Q: When do you deliver?
A: We deliver on weekdays, typically between 8 am-7 pm.
Q: Who do I contact for delivery questions?
A: We’re here for you. Use our contact page, email us at firstname.lastname@example.org, or call 612-338-2433 (M-F, 9am-5pm).
Q: Is my credit card information secure?
A: Yes. All payments and your information are securely stored off-site and protected by our credit card processor.
Q: What types of payment do you accept?
A: We currently accept credit and debit cards only.
Q: When am I charged for my online purchase?
A: Upon initial purchase a pre-authorization or hold is placed on your account. Upon day of delivery that charge is finalized.