SHIP TO HOME
Q: How soon will I receive my order?
A: Deliveries typically arrive within 2-7 days. Backordered items will take longer and you should be contacted within a week of your order if there are delays. Contact email@example.com to find out exact delivery dates.
Q: Do I need to be home to receive my delivery?
A: No. If you have special delivery instructions, please include them when you enter or update your delivery address. If you live in a secure building or community, please provide instructions on how to complete your delivery.
Q: How can I save money by ordering for delivery with Chuck & Don's?
A: Save 5% on subscription orders and receive 4% back in reward points on every purchase.
Q: How much does it cost for home delivery?
A: Receive free home delivery on orders over $49. If you are under $49, the cost depends upon your location and ranges from $5.50-$10.99.
Q: What happens if the wrong product is delivered?
A: If the wrong item arrives or you’re unsatisfied with your order for any reason, please contact us and we’ll quickly work to make it right.
Q: What is your delivery service area?
A: We deliver to all US States, except Hawaii and Alaska.
Q: Do you deliver raw/frozen food?
A: We only deliver frozen near where our physical stores are located. We send the orders out in coolers with ice packs and ask that our customers leave coolers outside to leave the order in to prevent thawing.
Q: Is my credit card information secure?
A: Yes. All payments and your information are securely stored off-site and protected by our credit card processor.
Q: What types of payment do you accept?
A: We currently accept credit and debit cards only.
Q: When am I charged for my online purchase?
A: Upon initial purchase a pre-authorization or hold is placed on your account. Upon the day your order is picked up by the courier that charge is finalized.
Q: What products are available for nationwide shipping?
A: Everything is available for nationwide shipping with a few exceptions. Nutrisource products, cat furniture, 50lb bags of wild bird food, and frozen/raw products are not available for shipping nationwide and is only available for local delivery near our stores.