Return Policy
As your neighborhood pet store, we want you and your pet to be happy with your purchase. If you are unsatisfied for any reason, stop into your local store within 45 days of purchase for an exchange or return.
Our services are also guaranteed. If you are not satisfied with your experience, let us know and we will do our best to make it right. All subscription services are subjected to a prorated return rate based on purchase date.
Return information:
- All returns require a receipt; however, if you are a member of our loyalty program, we have a record of your receipt and you will not need a physical copy.
o Online orders will need confirmation email.
o Marketplace orders (i.e.: Doordash, Instacart) require proof a purchase such as a paper receipt or order confirmation in the app.
- All returns will be refunded in the same method of original payment.
- Credit cards will be refunded on the same card as the purchase.
- Cash purchases over $50 will be mailed out in a check. Checks may take up to 14 business days. A valid State ID will be needed for the return address.
- Gift cards may not be duplicated if lost or stolen. Gift cards are not returnable or refundable for cash except in states where required by law.
Online Purchases:
- Online purchases can be returned to your local store. If you do not have a store near you, please contact 855-340-7477 for assistance.
- If the item comes to you in a damaged state, we ask that you keep all packing items for the product.
Store receipts:
- For exchanges or returns, see a Team Member for details